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Quality Assurance Manager

Location:Cincinnati, OH
Salary Range:Market Rate
Benefits:We offer a competitive compensation package with full portfolio of benefits including healthcare insurance, employer match 401(k), paid time off, paid holidays and more
Employment Type:Full Time
Department:Store Systems
Description:PCMS is the world's leading independent provider of fully integrated end to end next generation retail software solutions, with over 25 years’ experience.

VISION BeanStore is PCMS's pure Java Point of Sale software solution that services multi sector, multi-channel, multi country and multi-tiered retailing. To date, PCMS has been chosen by 127 key retail brands representing over 187,000 Point of Sale systems in over 34,000 stores located in 43 countries.

We offer excitement and opportunity along with the security of an established and profitable company. We pride ourselves in being large enough to deliver and small enough to care and innovate. For more detailed information on PCMS please visit our website:

PCMS is seeking a Quality Assurance Manager. The Business Analyst will perform the following duties and responsibilities:

Duties:• Lead the Quality Assurance team to develop, establish, and execute quality assurance measures and testing standards for applications, products and/or enhancements to existing Products
• Coach and Mentor the QA team and help drive the department career paths in alignment with the department and company goals.
• Translates PCMS’ missions and visions so they can be applied to everyday life in the QA department
• Ensure that the QA department helps to drive the success of PCMS
• The person for this role must have an ongoing commitment to process improvement including identifying and introducing new tools and technologies for Quality Assurance professionals.
• Validate quality processes by establishing product specifications and quality attributes; measuring production; documenting evidence; determining operational and performance qualification; writing and updating quality assurance procedures.
• Expand repeatable and automated testing processes that drives improving quality throughout the delivery process
• Train and coach Quality Assurance team members in the appropriate application of recognized methods, such as:

• Quality Principles and Concepts
• Test protocol management
• Scenario creation
• Quality Baselines & Metrics
• Target date management
• Estimate creation
• Performance measurement
• Quality Assurance
• Requirement and design management
• Quality and Test Planning
• Software Testing Principles and Concepts
• Functional testing
• Systems integration testing
• Regression testing
• Stress/load testing
• Security testing
• Volume and performance testing
• Building the Test Environment
• Agile testing procedures
• Release Management

Minimum Requirements:

• 4-year degree from an accredited college or university or equivalent experience
• 5+ years of Quality Assurance experience managing software development projects
• 2 years exposure to databases and SQL
• Well-defined understanding and working knowledge of the Software Development Life Cycle (SDLC)
• Excellent Quality Assurance/Testing skills
• Ability to read and modify XML (or to have knowledge of XML elements)
• At least 3 years of experience operating in a leadership position with excellent leadership skills including the ability to mentor and coach associates to success
• Effectively managed and dealt with employee related matters
• Successfully identified and created career paths and succession plans
• Demonstrated ability to identify, develop and implement process improvement initiatives and lead employees through the changes implemented.
• Cultural awareness that translates well when communicating and working with global partners and employees
• Excellent verbal and written communication skills and able to work both with technology and business leadership and the ability to build strong relationships within all levels of an organization
• Well-developed analytical and problem solving skills
• Ability to multi-task effectively across several projects and assignments
• Possess or able to attain a valid passport
• Must be able to travel (some international travel may be required)
• Background in Retail and/or Point of Sale knowledge preferred
• Certifications Preferred: CTFL, CSQE, CSTP, CSQA or CSTE

• Communicate with business counterpart to identify and document requirements.

• Create functional specifications to meet customer requirements.

• Obtain product knowledge and lead the client implementation to best leverage product capabilities.

• Coordinate business department with technical teams to resolve issues.

Job Requirements:
• College degree OR equivalent retail experience

• 2+ years of experience of business analysis, familiar with requirement gathering for application development

• Exceptional communication skills in both verbal and written form

• Proven coordination and problem solving skills

• Ability of gaining knowledge quickly in unfamiliar areas.

• Computer Skills: Outlook, MS Word, MS Excel, MS Visio

• Candidates must have a legal right to work in the United States

• Must possess or be able to obtain a valid passport

• Must be able to travel internationally – approximately 25%

Preferred skills/experience:
• Retail service experience with store manager level responsibilities (highly desired)
• Extensive exposure to POS or related retail software applications
• General knowledge of application development life cycle
• Client Management skills. Experience with demanding client environment
• Use Case document
• Deal with issues calmly with an upbeat personality.
• Computer Skills: MS Visio, MS Project
• Experience with Agile development

No recruiters or phone calls please. EEO-M/F/D/V

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